AI Support Engineer

We're hiring an AI Support Engineer to work directly with the founder and build the systems that power customer support at Bolna. This isn't a traditional support role — you'll use AI to make support scale, and you'll partner closely with the business team on the customer conversations that matter most.

- Work directly with the founder to design and continuously improve how customer support runs at Bolna

- Pull and collate support data to spot patterns, recurring issues, and gaps in how customers are being helped

- Build AI-powered workflows that triage, answer, and resolve customer support queries with less manual effort

- Design the systems and processes behind a streamlined, scalable support flow — from triage to escalation to resolution

- Step in directly on critical customer support situations alongside the business team when it matters

- Turn recurring support themes into feedback for product and engineering

- 1–3 years of experience in a support, ops, or technical customer-facing role — ideally somewhere that rewarded building your own tools and process, not just following a playbook

- Hands-on comfort with AI tools/workflows (prompting, automations, agent builders) — you don't need to be an ML engineer, but you should be someone who reaches for AI to solve a workflow problem

- Experience with a support/helpdesk tool

- Sharp, structured communicator — equally comfortable writing to customers and to the founder

- Comfortable with ambiguity — this role is being built as you build it

- Experience setting up support automations, chatbots, or AI agents in a real product company

- Familiarity with SQL or basic scripting to pull/analyze support data

- Startup experience, especially in a 0-to-1 function