Technical Account Manager, Data Collection Excellence

As a Technical Account Manager with German you'll be the trusted advisor for our AGI-DS scientists, providing expert consultation on ML/Gen AI data collections and managing customer relationships. You'll drive business value through technical advisory and partnership building, creating and managing workstreams that delight our customers and deliver meaningful change for the models that back them.

Key job responsibilities
Drive and document effective ML/GenAI solutions for customer requests, transforming complex research objectives into clear, actionable data collection requirements
Coordinate across teams to ensure seamless delivery and stakeholder alignment
Own relationships with customer scientists, becoming their go-to partner for ML data solutions
Provide consultation on ML workflow capabilities, helping customers maximize value
Monitor and optimize collection health metrics to ensure customer success
Drive customer adoption through providing technical value and the provision of an exemplary customer experience.

You'll also:
Guide customers on workflow feasibility and data collection best practices
Collaborate with implementation teams to define and validate technical requirements
Evaluate scalability of annotation scenarios and provide strategic recommendations
Influence technical documentation and guidelines - Speak, write, and read fluently in German and English at C1 level or above
- Strong technical foundation with hands-on experience in Python or SQL, command-line tools (CLI), and JSON
- Minimum 2 years of experience in a customer-facing or client-facing technical role (e.g., technical support, solutions consulting, technical account management, implementation consulting, presales engineering, or similar)