Senior Instructional Designer, Prime Video, Trust and Safety
Amazon (AI roles) · Austin, Texas, USA
No salary listed. Estimated from 42 salary-disclosed Policy & Safety roles on this board: $232K–$300K (interquartile range; estimate, not the employer's figure).
Apply at Amazon (AI roles)Find your warm intro on LinkedInAbout the role
Prime Video’s Trust & Safety team makes sure every title customers see meets local regulations and carries the right age rating and content warnings. As we roll out AI-assisted tools to help our content analysts do this work, we need a Senior Instructional Designer to build and run the learning program that gets them ready.
This is an AI-native role. You’ll design and deliver training for a global analyst team by using generative AI as your primary tool for authoring, personalization, and assessment. If you love learning design and are excited by how AI is changing the craft, we’d like to meet you.
Key job responsibilities
— Design and deliver onboarding, ongoing training, and certification for content analysts across markets.
— Build point-of-work guidance and job aids that analysts use in the moment, not just courses they complete once.
— Use generative AI to author modules, scenarios, quiz banks, and personalized learning paths at speed.
— Stand up realistic AI-driven practice environments where analysts train on synthetic scenarios with instant feedback.
— Measure what your programs actually change — time-to-competency, quality, confidence — not just completion rates.
— Keep learning content current as policies and tools evolve, working closely with Policy, Ops, and Product partners.
About the team
Trust & Safety Operations is the team that reviews content against policy and applies age ratings and content warnings for every market Prime Video serves. We’re a mix of policy, operations, product, and science, and we’re building the next generation of tools our analysts use every day. - Bachelor's degree or equivalent
- 6+ years designing and delivering learning programs in operations, contact center, content moderation, or similar high-judgment environments.
- Hands-on experience using generative AI tools to build learning content — you’ve shipped things, not just experimented.
- Track record of measuring learning against real outcomes, not just satisfaction scores.
- Strong writing and information design skills.
This is an AI-native role. You’ll design and deliver training for a global analyst team by using generative AI as your primary tool for authoring, personalization, and assessment. If you love learning design and are excited by how AI is changing the craft, we’d like to meet you.
Key job responsibilities
— Design and deliver onboarding, ongoing training, and certification for content analysts across markets.
— Build point-of-work guidance and job aids that analysts use in the moment, not just courses they complete once.
— Use generative AI to author modules, scenarios, quiz banks, and personalized learning paths at speed.
— Stand up realistic AI-driven practice environments where analysts train on synthetic scenarios with instant feedback.
— Measure what your programs actually change — time-to-competency, quality, confidence — not just completion rates.
— Keep learning content current as policies and tools evolve, working closely with Policy, Ops, and Product partners.
About the team
Trust & Safety Operations is the team that reviews content against policy and applies age ratings and content warnings for every market Prime Video serves. We’re a mix of policy, operations, product, and science, and we’re building the next generation of tools our analysts use every day. - Bachelor's degree or equivalent
- 6+ years designing and delivering learning programs in operations, contact center, content moderation, or similar high-judgment environments.
- Hands-on experience using generative AI tools to build learning content — you’ve shipped things, not just experimented.
- Track record of measuring learning against real outcomes, not just satisfaction scores.
- Strong writing and information design skills.
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